John Estafanous

John Estafanous


How to Build a Culture of Gratitude at Work

How to Build a Culture of Gratitude at Work

If you think a culture of gratitude at work is just a touchy-feely nice-to-have, you may want to think again. Several recent studies on the benefits of gratitude suggest that not only is gratitude great for our health, sleep and stress reduction; but it also pays off at work, resulting …

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Leading a Team Well Means Targeting Impact

Leading a Team Well Means Targeting Impact

The author and leadership scholar Simon Sinek was onto something when he wrote “Genius is the idea. Impact, however, comes from action.” Higher revenue, razor-sharp priorities, greater brand loyalty from customers: companies only achieve these and other much-desired hallmarks of impact when their leaders and people take the necessary steps …

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Focus on the Team Resilience Your Team Needs Most 

Focus on the Team Resilience Your Team Needs Most 

If you lead a team, how to set it up for success is probably on your mind quite a bit. And the best way to do this is to give your team members the tools and resources to help them build greater team resilience. What do I mean by resilience …

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How to Deal With Difficult Colleagues Without Losing Your Mind 

How to Deal With Difficult Colleagues Without Losing Your Mind 

Just how important is it to get along well with your colleagues? According to HR veteran Liz Ryan, interpersonal challenges with managers or coworkers top the list of issues that employees bring to HR.I’ve said it before: few things matter at work more than relationships. If there’s one surefire way …

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Why and How to Deepen Customer Empathy

Why and How to Deepen Customer Empathy

Original blog last updated: 06/24/2021We may not spend much time talking about customer empathy in conventional business-world circles, but we should. Empathy is the ability to understand the point of view and feelings of another — to be able to walk the proverbial mile in his or her shoes. It’s …

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Why and How to Empower Your Managers

Why and How to Empower Your Managers

The premise of Gallup’s new book, It’s the Manager, is that managers are the key people who make or break an organization’s long-term success. The book is a summary of extensive manager interviews, management literature, and workplace survey data from the past 30 years. It includes some interesting findings on …

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4 Common Team Problems, and How to Prevent Them

4 Common Team Problems, and How to Prevent Them

When members of a workplace team are all on the same page, the synergy and output can be incredible. But certain common team problems, such as unclear priorities, lack of a common purpose or avoiding productive conflict can hinder performance and diminish results.. In my work with corporate teams using …

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